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Return and Refund Policy

Return Policy

If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 15 days of delivery date.

To Return an Item:

  1. Place a copy of your invoice in along with the item(s) you are returning.
  2. For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. GoldPalaceAruba is not responsible for items lost or damaged while in route back to us.
  3. On your original invoice, if the price of the item you are returning is listed as:
  • Less than $500: 
    You can use any carrier to ship your return package.
  • More than $500: 
    Ship your package via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500).

Make sure to keep your return receipt for confirmation that your shipment has reached GoldPalaceAruba. All return shipping charges must be prepaid by the customer.

For returning the items pre-approval is required:
Get the pre-approval by writing to info@goldpalacearuba.com

ONLY after getting the pre-approval from GoldPalaceAruba, you may return the merchandise

If you require assistance, please feel free to contact the sales department on 800-854-4215, Monday through Friday from 10.30 A.M. to 06.00 P.M. EST.

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Goldpalacearuba.com shall not be responsible for items returned that are lost or damaged while in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer and are non-refundable. At our discretion, Goldpalacearuba.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

  • All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
  • 15% Restocking Fee will be applicable to all returned items from the buyer in case the reason for return is due to buyer’s remorse.
  • For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Goldpalacearuba.com shall not be responsible for items returned that are lost or damaged while in transit. At our discretion, Goldpalacearuba.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only
  • All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries.
  • All ORIGINAL Jewelry certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
  • GoldPalaceAruba is not responsible for any packages if not received as per the above-mentioned guidelines.
  • Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by a bank wire transfer. Please allow 3-5 business days for processing after a return is received.
  • Special orders, such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.
  • We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.

Return Authorization Number


Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number (RA) within 15 days after the original purchase date. IF for any reason you wish to return your merchandise based on the defect. RA numbers expire after 15 days, from the original purchase date. But we encourage you to return the product as soon as possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking fee. To request a Return Authorization Number (RA) please send an email to info@Goldpalacearuba.com. An email will be sent to you within 24 hours with your RA number.

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described in this Return Policy, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you.

GOLD PALACE JEWELERS

A Brief Introduction

A Brief Introduction

My name is KP, and I am a humble Business owner, trading in fine jewelry.

My passion for selling Jewelry goes a long way back in time. I have 30+ years of experience doing business in the Fine Jewelry industry. It gives me great pride and joy to offer my clients the best quality Gold, Diamonds, and Precious Gemstone Jewelry at prices that can be attractive to everyone with exquisite taste in Jewelry!