How much do you charge for shipping and handling?
SHIPPING AND HANDLING RATES:
Our customer-friendly shipping rates are calculated on the weight of your shipment and the type of shipping service selected (Ground or Air). If your order is shipped in multiple boxes or separate shipments the total shipping and handling charges are not affected but are prorated across each box or shipment based on the percent of the total order value that each box or shipment represents.
You could easily see an estimate of how much your shipping charge would be by adding an item to the shopping cart and entering your shipping zip code. For Purchases below $500, -, the customer will pay a shipping rate based on your location for delivery. For purchases above of $500, - the shipment will be FREE OF CHARGE within the United States of America.
What shipping method does Goldpalacearuba.com use?
Goldpalacearuba.com uses USPS as the primary carrier for most small items. Should you require faster service within USA, customer can select from USPS 1ST Class, USPS Priority.
Goldpalacearuba.com also uses custom made shipping methods for FREE SHIPPING within the United States which visitors can benefit from when purchasing our jewelry products when the order value surpasses $500, -. This Free shipping method is based on number of products purchased within the same order.
For shipments to P.O. Boxes and APO addresses, please select USPS as the shipping method as UPS/FedEx do not deliver to these.
Where does Goldpalacearuba.com ship from?
Goldpalacearuba.com ships from our manufacturing warehouse located in New York (USA).
When will I get my package?
PROCESSING TIME:
Your order is thoroughly reviewed by Authorize.net which is our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 7 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our manufacturing warehouse in INDIA or our distribution Warehouses located in USA. Once an order has been shipped you will receive an email notification and you can also log into your account to view the tracking number. For the items not in stock this process takes up to 7 business days.
TRANSIT TIME:
USPS First Class: 1 - 3 Business Days
USPS Priority: 1 - 3 Business Days
TOTAL TIME FOR DELIVERY:
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days.
How do I get my tracking number?
Once your order has been shipped, you will receive an email to the address you have provided us within 48 hours with the tracking information. If you need more information on your order, please call us at 800-854-4215 or contact us by email at info@goldpalacearuba.com for assistance. Please be advised that for security reasons, we can only email tracking information to the email address on file with your order.
Do I have to sign for my package?
For security reasons, shipments may require a signature at the receiving location. The receiver that is signing for the delivery confirmation MUST be 18 or older.
